Payment done via PayPal but no image !! ??

Question

Yesterday I bought the illustration from stock.adobe.be which you can find on the link below. The payment I have done via PayPal, I received a confirmation of my payment via email, but the illustration I could not download due to an error. I do not have a license on it either. Please check this out soon and let me know how we can solve this thanks in advance for the fast support.

Indian Chief Mascot Head Graphic - Koop deze stockvector en ontdek vergelijkbare vectoren op Adobe Stock | Adobe Stock

twaritar3263062 · Accepted Answer

Hi Peter,Sorry to hear that.I have checked your account details and noticed that you tried to purchase an on-demand asset on 30th of September 2018, however, the payment was not received by Adobe since Paypal has rejected the transaction due to some issues.I would request you to contact Paypal to know the reason for the decline in the transaction.Feel free to update this thread in case of any additional questions.Regards,Twarita

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