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Sita Strickland
Participant
April 10, 2017
Answered

Payment Error

  • April 10, 2017
  • 1 reply
  • 447 views

I purchased the a month to month subscription to Adobe Stock a few days ago. Today I tried to download some footage and was only able to download 4 clips. After then I get this "payment error."

I've cleared cache and cookies. I've tried and Mac and PC. I've tired different browsers and nothing seems to work. What's the deal? Also there isn't anyone I can call as it's Sunday and after hours. HELP, HELP HELP!!!

Thanks!

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    You have a Stock subscription for 750 standard assets per month.  Videos are not part of the subscription and can be purchased separately.  You have purchased 4 videos but further transactions have not been authorized.  Please check this with your card issuer before trying to place a new order.

    You can also contact our support team if you need further assistance - Contact Customer Care

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    April 10, 2017

    Hi there

    You have a Stock subscription for 750 standard assets per month.  Videos are not part of the subscription and can be purchased separately.  You have purchased 4 videos but further transactions have not been authorized.  Please check this with your card issuer before trying to place a new order.

    You can also contact our support team if you need further assistance - Contact Customer Care

    Kind regards

    Bev

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