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Participant
January 13, 2023
Answered

payment issue / unknown charges

  • January 13, 2023
  • 1 reply
  • 212 views

Hi I need your help , I check my acount and I see 29.99 doller for Adobe stock trial cought from me . I cant't understand that. I even dont have it and dont using it . I might one time click on it to know what it is but I have not using that . please let me know can I get this money back and what should I do to not seeing such this things happen to my acount . 

 

Thanks 

This topic has been closed for replies.
Correct answer Abambo

Check your account at https://account.adobe.com/plans to see if you have a stock plan. If you have, try to cancel. If you can cancel free of charge, you will get a refund. If not, or if you do not have a plan, check with Adobe customer care to see, what this is about.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
January 13, 2023

Check your account at https://account.adobe.com/plans to see if you have a stock plan. If you have, try to cancel. If you can cancel free of charge, you will get a refund. If not, or if you do not have a plan, check with Adobe customer care to see, what this is about.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer