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Anonymous
Nov 28, 2018 5:50 PM UTC
Answered

Payment method failed

I've just finished my one-month free subscription for Stock. I want to delete the subscription but I think it's too late... Do I have to pay the next month? If needed, I'll do it... But I don't know why, I've changed two different payment methods (PayPal and credit card) but all the time the payment is refused... Please cancel my subscription!

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 28, 2018 6:46 PM UTC

    Hi Arianna,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 28 Oct 2018. The first month was a free trial, after which you have been charged from the second month(November 2018) through Paypal.

    You can now self-cancel your plan Cancel your Adobe Stock membership  by following the steps as mentioned in the help document.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation and refund related issues.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 28, 2018 6:46 PM UTC

    Hi Arianna,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 28 Oct 2018. The first month was a free trial, after which you have been charged from the second month(November 2018) through Paypal.

    You can now self-cancel your plan Cancel your Adobe Stock membership  by following the steps as mentioned in the help document.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation and refund related issues.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    Anonymous
    Nov 28, 2018 7:27 PM UTC

    Thanks a lot. Your customer care is very efficient.

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Nov 29, 2018 12:15 PM UTC

    You are welcome!

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