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Participant
May 20, 2022
Question

Payments you keep taking

Hi we cancelled our subscription in July 2018 but have noticed payment has been taken every month since.  Can someone please contact about a refund!!

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1 reply

Abambo
Community Expert
Community Expert
May 21, 2022

Paying a supposedly cancelled subscription from 2018 to now and nobody cares about it? Sorry, but you seriously can't think that any company would refund 4 years of subscription services? I think, and again sorry for that, that the best you can expect is a clean cut without additional pain. Anyhow, for anything to happen, you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

This is a user to user forum, with some Adobe participation. But even if an Adobe employee jumps in here, he or she will ask you to contact customer care.

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ABAMBO | Hard- and Software Engineer | Photographer