Hi.
I previewed a stock photo for use as a poster. I bought the Extended License for $79.99. I could not tell from the preview the extent to which the background and foreground are blury and out of focus.
If I were using the photo only online, it likely wouldn't matter. But I can't use the photo for print at 11" x 17" and need to receive a refund credit back for it.
Photo is: 57709418
Thanks!
For the refund, I think it's best to contact Adobe Customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
As for the asset quality, I'm tagging @Contributor1. I think indeed that the contributor sw_stock has more than one asset that does not meet the quality requirements. I think this one is not acceptable too: https://stock.adobe.com/uk/images/close-encounter-with-an-attacking-lion/122566904?prev_url=detail
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