pictures lost

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I had suspended subscription because I lost credit card. I lost 94 pictures when I updated my new credit card. Now I have only 8 pictures. What I have to do to get back my pictures?

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AbamboCorrect answer

Community Expert

When you cancel your subscription you loose the accumulated unused credits. That's standard behaviour and noted in the conditions. You need to contact Customer Support and negotiate the credits back.

https://helpx.adobe.com/contact.html

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Correct answer

Community Expert

When you cancel your subscription you loose the accumulated unused credits. That's standard behaviour and noted in the conditions. You need to contact Customer Support and negotiate the credits back.

https://helpx.adobe.com/contact.html

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ABAMBO | Hard- and Software Engineer | Photographer

K

krzysztofw36696473Author

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Thank you for your reply but I didn't canceled subscription. I updated my new credit card because I had suspended subscription. Where (to who) can I write to negotiate the credits back? In this link https://helpx.adobe.com/contact.html Adobe support describe many things but I can't find link or e-mail address or another option where can I describe my situation.

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Abambo

Community Expert

It looks it got cancelled... at least technically.

You need to click the little call-out at the bottom right of the page. That’s the chat. Type agent to bypass the chat bot.

Update this thread if you need further help.

Regards,

Abambo

Lucien SCHILLING

Sent from my iPad

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ABAMBO | Hard- and Software Engineer | Photographer

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