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andrea5E4D
Participant
March 4, 2021
Answered

plan and payment

Hi, i starterd with the trial plan in feb2020. now i don't want to continue, why do i pay 200€ to stop the service? they are taking my money and my licences.

Please help me.

Thank you.

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Abambo
AbamboCorrect answer
Community Expert
March 4, 2021

The subscription is for a year and will be renewed automatically year by year for the next period of a year. That are the subscription terms you agreed on.

 

Please contact Adobe customer care, maybe you can negotiate a way out. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer
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1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
March 4, 2021

The subscription is for a year and will be renewed automatically year by year for the next period of a year. That are the subscription terms you agreed on.

 

Please contact Adobe customer care, maybe you can negotiate a way out. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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ABAMBO | Hard- and Software Engineer | Photographer
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