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Arthur2426237030wn
Participant
April 30, 2022
Question

Plan cancelation

  • April 30, 2022
  • 2 replies
  • 155 views

I have cancelled my plan some weeks ago but adobe keeps trying to charge me and I now the site says that I still have a plan. 

And I cant cancel because when I go in manage subscription it says I need to change payment method. But if I do that they will charge me.

    This topic has been closed for replies.

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    May 3, 2022

    Hi @Arthur2426237030wn,

    When you cancelled your subscription did you receive a confirmation message? You do have to actually cancel the subscription. If there is a problem with your payment method and you have not cancelled the subscription then the billing system will continue to seek a payment.

     

    Please contact customer care, https://helpx.adobe.com/contact.html, for further assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

    L
    Luisa5D19
    Participant
    April 30, 2022

    were you able to solve it? the same thing happened to me.

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