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wihane7016371
wihane7016371
Participant
Sep 22, 2018 4:50 AM UTC
Answered

Plan Taking Unauthorised Payment

I used the adobe stock free trial purely to test out the service to see if it was good. While I was signing up, it told me I would not be charged at the end of the period, and then today I get a invoice for $39? There wasn't an option to cancel the plan before, so I assumed it wouldnt auto-renew, and now I can't cancel it, is there a way I can get the plan cancelled and the invoice renewed?

-Wihan

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 25, 2018 1:12 PM UTC

    Hi Wihan,

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 22 Aug 2018 and your subscription is in a suspended state due to payment issues and that is the reason you are unable to self-cancel your subscription.

    Please check your private message for more details.

    Regards,

    Twarita

    View reply

    3 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    Sep 24, 2018 6:19 PM UTC

    Hi Wihan,

    Please see the terms of the promo offer here: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock

    Also, you can now self cancel your Adobe Stock plan from your account page.

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    I hope that helps!

    Regards,

    Sheena

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    wihane7016371
    wihane7016371Author
    Participant
    Sep 25, 2018 8:44 AM UTC

    Hi Sheena,

    Even after updating my payment details to make sure there's no error, there's still no option to cancel my plan, is there a way you can do this for me?

    Regards

    - Wihan

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 25, 2018 1:12 PM UTC

    Hi Wihan,

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 22 Aug 2018 and your subscription is in a suspended state due to payment issues and that is the reason you are unable to self-cancel your subscription.

    Please check your private message for more details.

    Regards,

    Twarita

    Translate
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