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Participant
July 21, 2022
Question

Planos e Compras

  • July 21, 2022
  • 1 reply
  • 249 views

Se vocês precisarem de um banco de imagens, contratem a shutterstock, o envato, freepik o que seja,mas não contratem a adobe stock, eu não sou de deixar reclamações sobre ninguém, mas essa foi demais, eu tinha cerca de 97 assets na minha conta, a adobe me ofereceu  um plano melhor, eu troquei de plano e perdi todos os meus assets, detalhe nunca me avisaram que isso aconteceria, eu paguei por isso, não troquei de conta apenas fiz um upgrade no plano. Enfim, eu não consigo entender como uma empresa cara como essa, tem um UX tão ruim. 

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1 reply

WendellaBee
Adobe Employee
Adobe Employee
July 22, 2022

Hi @Rafa.me,

I'm sorry this happened to you. I can see that you contacted customer care twice in the last week. The first time customer care lost contact with you. The second time customer care was in the process of escalating your issue, which would have allowed you to retain the quota you lost, but you opted to cancel your subscription entirely.

 

 

Rafa.meAuthor
Participant
July 22, 2022

Are you guys thinking I'm stupid? You have never lost contact with me, and I wait for more than 7 days before my problem is resolved. Obviously, I want to cancel my plan since no one is resolving my issues. Adobe needs to improve its user experience. Don't lie about losing the connection, I tried to talk with you guys and waited patiently for more than 7 days, as I said before. 

WendellaBee
Adobe Employee
Adobe Employee
July 22, 2022

I was relaying to you the information from the chat on the 14th, when you called back a week later your plan was cancelled per your request.