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Nafez28047490c0n7
Participant
January 22, 2023
Question

Please Cancel my Plan!

  • January 22, 2023
  • 2 replies
  • 173 views

If you run a trial of the Adobe Creative Cloud you might find that you have to provide credit card details to run the 7 day trial which you can "cancel at any time", and then you'll be on an automated billing cycle.

The problem comes when you do try and cancel and find that you can't because you see the message

"You’ll be able to manage your plan shortly"

You are forced to contact the Adobe customer services department who make it difficult as possible to leave when you ask them to cancel your plan they try and move you onto another plan.

This aggresive and deceptive form of sales to get customers locked into a moderate monthly payment really shouldn't be seen in this day and age.

I would recommend that you do not sign up for any Adobe trials to avoid this issue, and if you are caught you must allocate around 30-40 minutes on the chat application to get out of the "free" trial.

 

 

it has been at least four hours and this message is still there.  i can't cancel.  

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 24, 2023

I can manage all my plans (I have 2) and I was able to cancel my stock plan an hour after taking it. So if there is a trouble, the trouble looks like coming from your side. And for those rare cases, and only for those rare cases, you have to contact Adobe customer care. Adobe offers at least 3 methods to contact customer care, so one should be working for you.

 

If you can't selfcancel, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
T
Test Screen Name
Legend
January 22, 2023

You really shouldn't sign up if you just want to use the software for free for a week. The trial is for people who are ready to pay but want to double check suitability. We constantly hear from people who treat the "trial" as some kind of right...

 

But a tip, if this is what you want to do. Adobe may offer you 60 days (or some other amount) of free use if you try to cancel. THIS IS NOT A FREE REWARD FOR CANCELLING! This is the definite start of a one year contract.

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