please cancel my subscription

Forum|Forum|7 years ago
February 28, 2019
1 reply
501 views

On, the website, it said that : "you’ll be able to manage your plan shortly, and I haven't seen any buttons to manage it. I want to just cancel this free trial.

This topic has been closed for replies.

Correct answer twaritar3263062

Hi Mingchen,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock-10 image per month(one-year) plan on 28th February 2019.

You are unable to cancel your subscription since the order hasn't been processed yet, and that is the reason you are unable to get the "cancel" option. Do you want to continue with the trial subscription(first month) of Adobe Stock or want to cancel it instead?

Please confirm so that we can further assist you.

Regards,

Twarita

twaritar3263062Correct answer

Participating Frequently

Hi Mingchen,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock-10 image per month(one-year) plan on 28th February 2019.

You are unable to cancel your subscription since the order hasn't been processed yet, and that is the reason you are unable to get the "cancel" option. Do you want to continue with the trial subscription(first month) of Adobe Stock or want to cancel it instead?

Please confirm so that we can further assist you.

Regards,

Twarita

mingchenc87166460Author

Participant

Yeah, I want to cancel it instead, because I cannot afford the annual fee.

twaritar3263062

Participating Frequently

Mingchen,

Please check your private message.

Regards,

Twarita

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