please cancel my subscription

3 replies
515 views
Translate

On, the website, it said that : "you’ll be able to manage your plan shortly, and I haven't seen any buttons to manage it. I want to just cancel this free trial.

This topic is closed to new replies. Start a new post to keep the conversation going.

twaritar3263062Correct answer

Participating Frequently

Hi Mingchen,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock-10 image per month(one-year) plan on 28th February 2019.

You are unable to cancel your subscription since the order hasn't been processed yet, and that is the reason you are unable to get the "cancel" option. Do you want to continue with the trial subscription(first month) of Adobe Stock or want to cancel it instead?

Please confirm so that we can further assist you.

Regards,

Twarita

twaritar3263062Correct answer

Participating Frequently

Hi Mingchen,

Sorry for the trouble it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock-10 image per month(one-year) plan on 28th February 2019.

You are unable to cancel your subscription since the order hasn't been processed yet, and that is the reason you are unable to get the "cancel" option. Do you want to continue with the trial subscription(first month) of Adobe Stock or want to cancel it instead?

Please confirm so that we can further assist you.

Regards,

Twarita

Translate

mingchenc87166460Author

Participant

Yeah, I want to cancel it instead, because I cannot afford the annual fee.

Translate

twaritar3263062

Participating Frequently

Mingchen,

Please check your private message.

Regards,

Twarita

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.