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ye_genius
Participant
December 23, 2020
Answered

Please cancel the payment..

  • December 23, 2020
  • 1 reply
  • 418 views

I started the free experience two months ago and was going to cancel the payment after downloading only one image.

But I've been out of my mind for two weeks, and I've never seen the payment details since I paid a month ago.

I haven't downloaded a single image in two months, and I won't be able to download it in the future.

I'm a student who hasn't made a profit yet.

Please give me a refund starting from this month's payment details.

I beg you.

I think The automatic renewal system makes citizens poor.

Please. Thank you

    Correct answer ye_genius

    Hi, I solved this problem yesterday.

    I'll show you how.

    First, access Adobe site and press 'support' at the top.

    And, press 'contact us'.

    Then the chat window will open.

    Now you can use that chat to explain your situation to the counselor.

    I hope my explanation will help you.

     

     

     

     

    1 reply

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    david5D1F
    Participant
    December 23, 2020

    My 76 year old dad has been paying 35.00 per month for 3 years for Adobe Stock.  He only uses his computer to access internet, he does not use applications of any sort.  We have no idea how this has been purchased or why?  Can anyone tell me what it is all about?  Thanks

    Bernadette

     

    Y
    ye_geniusAuthorCorrect answer
    Participant
    December 24, 2020

    Hi, I solved this problem yesterday.

    I'll show you how.

    First, access Adobe site and press 'support' at the top.

    And, press 'contact us'.

    Then the chat window will open.

    Now you can use that chat to explain your situation to the counselor.

    I hope my explanation will help you.

     

     

     

     

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