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Mirosław25016003ahc5
Participant
February 1, 2025
Answered

please exchange the photo and refund the cost

  • February 1, 2025
  • 2 replies
  • 630 views

Cześć, niestety nie zwróciłem wystarczającej uwagi i przypadkowo pobrałem obraz z kategorii premium – numer obrazu 380735228. W rezultacie znaczna ilość punktów kredytowych została odjęta z mojego konta z powodu mojego niedopatrzenia.

Czy istnieje możliwość wymiany zdjęcia na inne ze standardowej kategorii i otrzymania zwrotu różnicy w punktach kredytowych?

Correct answer Liza5C0C

Hello @Mirosław25016003ahc5, you should see credits back in your account. However, please ensure that the asset is removed from your storage. Additionally, as @Abambo mentioned, premium assets require confirmation, and next time we will not be able to return credits. Please be extra careful when licensing premum assets. 

2 replies

L
Community Manager
Liza5C0CCommunity ManagerCorrect answer
Community Manager
February 5, 2025

Hello @Mirosław25016003ahc5, you should see credits back in your account. However, please ensure that the asset is removed from your storage. Additionally, as @Abambo mentioned, premium assets require confirmation, and next time we will not be able to return credits. Please be extra careful when licensing premum assets. 

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Mirosław25016003ahc5Author
Participant
February 6, 2025

Hello! Thank you very much for your help. The photo is now deleted from my computer's memory. I promise to be careful next time and pay attention to what I click 🙂 Have a nice day!

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 1, 2025

    Licencing an asset from the Premium category asks a for special confirmation. You did confirm this. It may be that @Riya123 or @Liza5C0C can help you.

    ABAMBO | Hard- and Software Engineer | Photographer
      M
      Mirosław25016003ahc5Author
      Participant
      February 1, 2025

      Thank you for your answer, since confirmation was required, I probably confirmed it automatically, without paying attention to it - exactly as I download regular photos, trusting that it is a simple operation. I would be grateful if it was possible to cancel this purchase.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 2, 2025

      Sure, I understand the automatism, but you should be attentive that if a site asks for a confirmation, that confirmation will mean something. 

      ABAMBO | Hard- and Software Engineer | Photographer
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