Please help! Annual plan cancellation

Question

Can anyone please help me? I unknowingly signed up for adobe stock annual plan when I did a free Lightroom trial. I immediately cancelled the Lightroom trial but had unknowingly been signed up for a stock subscription. I have been a user of adobe in the past and have had great costumer service, but I feel somewhat deceived here. I did not mean to sign up for adobe stock and will not use it, yet they will not allow me to cancel without paying for the rest of the year. I cannot afford this $30/month expense, and it hurts me to know this is happening to so many people when signing up for a free trial. I know I am somewhat negligent that I did not realize they were signing me up for stock, and I am fine with paying the $90 they've already charged me if they can just cancel it for the year. Can anyone help me please? I tried calling customer service and the lady just kept repeating the same two sentences about how she could give me three months free but would not respond when I tried explaining that I don't use the service and am desperate to cancel.

Abambo · Answer

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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