Skip to main content
natalielauren45
Participant
Aug 13, 2018 8:34 PM UTC
Answered

Please help, reimbursement requested

I just started my membership, and as I thought I was adding images to a lightbox I was in fact licensing and downloading. I did this with two images, using up my allotted 3 for the month. Can you please offer assistance? I won't make this mistake again, however, I must point out that it is not easy to decipher between the options.

Thank you,

Natalie

Files to be removed:

FILE #: 25094192

FILE #: 187132798

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Aug 13, 2018 9:10 PM UTC

    Hi Natalie,

    I understand your situation here where you've accidentally licensed 2 files out of 3 from the monthly allotment. There is noway to unlicense these files once downloaded but as a goodwill gesture I can add 2 licenses to your account so that you can use them against these downloads.

    I also agree to your statement that it isn't easy to decipher the icons on the website but we're working on improvising this experience.

    Please see Stock FAQ: How to license an image with Adobe Stock? for more information.

    Hope that helps!

    Regards,

    Sheena

    View reply

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Aug 13, 2018 9:10 PM UTC

    Hi Natalie,

    I understand your situation here where you've accidentally licensed 2 files out of 3 from the monthly allotment. There is noway to unlicense these files once downloaded but as a goodwill gesture I can add 2 licenses to your account so that you can use them against these downloads.

    I also agree to your statement that it isn't easy to decipher the icons on the website but we're working on improvising this experience.

    Please see Stock FAQ: How to license an image with Adobe Stock? for more information.

    Hope that helps!

    Regards,

    Sheena

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices