Skip to main content
kl9419
kl9419
Participant
December 8, 2022
Answered

Please how can I unlicense a photo I accidentally clicked in Adobe Stock?

  • December 8, 2022
  • 1 reply
  • 351 views

Hello, I accidentally clicked to license this photo: #74821090. Please, how can it be return that data source? I don't want that photo. Without paying one more data source additionally. I tried chat box but it only refered me to solved cases. Thanks! Profile: NICOM, a.s.

This topic has been closed for replies.
Correct answer Vani_100

Hello kl9419, 

I have verified and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 8, 2022

It's not possible to unlicence, but @Vani_100 will check the situation and help you with a replacement credit.

 

When the chatbot turns around and does not help you, typing "agent" will probably get you a human on the line.

ABAMBO | Hard- and Software Engineer | Photographer
V
Community Manager
Vani_100Community ManagerCorrect answer
Community Manager
December 12, 2022

Hello kl9419, 

I have verified and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

kl9419
kl9419Author
Participant
December 13, 2022

Hello, thanks, I have just one more question. I never experienced this, so please, how or when do I recognize it gave me one more data source without paying anything more?

 

On Friday I also chat with chat box (agent) and he wrote the same thing. I had ten data sources – accidentally clicked on license, now I still have 9 data sources since that day. When I look to the history library I don´t see any icon to delete that photo.

 

Thank you 🙂

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices