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olesjad5313223
olesjad5313223
Participant
Dec 28, 2018 6:54 AM UTC
Answered

Pls cancell my subscription

Please cancell my subscription. Cant find anywhere cancellation button. I allready visited My Plans - no button!

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 28, 2018 11:08 AM UTC

    Hi Olesja,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month(one-year) plan on 27 Nov 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self-cancel your subscription.

    Please check your private message for more details.

    Regards,

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 28, 2018 11:08 AM UTC

    Hi Olesja,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month(one-year) plan on 27 Nov 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self-cancel your subscription.

    Please check your private message for more details.

    Regards,

    Twarita

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    mariuszk51870389
    Participant
    Dec 28, 2018 9:06 AM UTC

    I Have the same problem. Adobe offer me 10 free images from adobe stock - I use this option. During this, there is a big information than they don't take any money from me...and what happen? Of course after month they open me a yearly subsription plan and take money from my account without my permission!

    Because of such non-ethical practices, I will never use their pictures stock!

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Dec 28, 2018 11:10 AM UTC

    Hi Mariusz,

    I've responded to the thread: Request for the return of unlawfully collected funds

    Regards,

    Twarita

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