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Participant
February 10, 2025
Answered

Plus License instead of standard

  • February 10, 2025
  • 2 replies
  • 509 views

Hello,
I accidentally licensed this asset ##1051964782 as a plus license, but I only needed a standard license.
Could anybody help me please?

 

Correct answer Liza5C0C

 I have granted remaining credits back, so it should be visible in your account. Please make sure to delete the file (#1051964782 ) from storage.

2 replies

Participating Frequently
February 12, 2025

@mrmrhm - I'm seeing that you reached out customer support team and they granted 2 credits, could you please confirm? 

mrmrhmAuthor
Participant
February 12, 2025

Yes that is correct, but they were not able to understand and solve the problem. So they only granted 2 credits.

Liza5C0CCorrect answer
Participating Frequently
February 12, 2025

 I have granted remaining credits back, so it should be visible in your account. Please make sure to delete the file (#1051964782 ) from storage.

mrmrhmAuthor
Participant
February 11, 2025

Could you please help? @Riya123