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DebW-CO
DebW-CO
Participant
Dec 24, 2018 7:18 PM UTC
Answered

Poor quality image - how to report and/or get refund?

Hi - I just downloaded a holiday image and discovered it's really bitmapped even at 900dpi. It looks like a poor quality scan of a greeting card, and I'm nervous to use if it there's a copyright violation. Can you please check on this image  AdobeStock_229855831

If it is original artwork they're licensing, they need to provide a better quality image.  Thanks!

(PS - it would be nice if Adobe would provide a "report a problem" function. It's difficult to find a way to contact you and submit an issue)

Holiday greeting card with inspiring handwritten words in Christmas wreath shape. Word Cloud design.

By TeddyandMia​

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      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      Dec 27, 2018 10:44 AM UTC

      Debbie,

      We downloaded the vector at our end and can confirm that it is working fine, we were not able to detect a bitmap.

      Maybe you have just downloaded the preview which looks not very good, however, the vector itself is fine when licensed and downloaded.

      Regards,

      Twarita

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      7 replies

      DebW-CO
      DebW-COAuthor
      Participant
      Dec 26, 2018 6:05 PM UTC

      Thanks!  I appreciate the help and quick replies! 

      It does look much better in Illustrator - the words aren't bitmapped at least,

      but I still think it's a bad scan of a card or something, and they just used "create outlines".

      Thank you for the help!

      (FYI - here's what it looks like in Illustrator when you "select all" - too funny!

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Dec 25, 2018 5:43 PM UTC

      DebW-CO  wrote

      Hi - I just downloaded a holiday image and discovered it's really bitmapped even at 900dpi. It looks like a poor quality scan of a greeting card, and I'm nervous to use if it there's a copyright violation. Can you please check on this image  AdobeStock_229855831

      If it is original artwork they're licensing, they need to provide a better quality image.  Thanks!

      (PS - it would be nice if Adobe would provide a "report a problem" function. It's difficult to find a way to contact you and submit an issue)

      Contact Adobe:

      The Footer of the stocks site contains a link to here: Adobe Stock Learn & Support . And there you find a link to Adobe support:

      What software did you use to visualize your stock asset « at 900 dpi »?

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      ABAMBO | Hard- and Software Engineer | Photographer
      DebW-CO
      DebW-COAuthor
      Participant
      Dec 26, 2018 6:12 PM UTC

      Thank you!  I tried that (over & over)  but when I do that, I can only get to Forums - it won't let me live chat with someone at Adobe. It's ok, not worth the time it's taken me to try to report an issue to Adobe @AdobeCare

      Thanks!

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      twaritar3263062
      twaritar3263062
      Participating Frequently
      Dec 26, 2018 7:11 PM UTC

      Hi Debbie,

      Sorry to hear that you are facing issues with an Adobe Stock file.

      Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

      Regards,

      Twarita

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        Brad Lawryk
        Brad Lawryk
        Legend
        Dec 24, 2018 11:31 PM UTC

        The image is an Illustrator file. Have you tried opening it in Illustrator?

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