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Peter Grecco
Known Participant
March 29, 2023
Answered

Poor quality stock images on Adobe Stock

  • March 29, 2023
  • 5 replies
  • 2090 views

Since Adobe makes it difficult to contact them to inform them of poor quality products, I'm going to post here. Apologies if this is not the correct avenue, but I guess that's another complaint for another day. I would like Adobe to be aware that the content in their Stock library is often of very poor quality. There are numerous cases of repetitive images with only slight differences, where the contributors are clearly just trying to squeeze out more from one image. But also, some complete garbage being returned in search results. The following image is a good example of something completely unusable and unprofessional. Image #522730440, which, inexplicably, is a PREMIUM image. https://stock.adobe.com/ca/images/a-group-of-workmen-sitting-at-a-construction-site/522730440?asset_id=522730440 There are a few other issues I could mention with the Stock library, but that's a start. Adobe, can you please remove the low quality images from the library? Such a waste of time scrolling through pages of unusable images.

    Correct answer Abambo

    Adobe customer care is not difficult to contact. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
    Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


    If in doubt, ask the forum.

    5 replies

    H
    Haggi Hug
    Known Participant
    November 14, 2025

    It's increasing. Poor Quality pictures seems to be on the uprise. I thought, Adobe controls the pictures befor letting them be in the stock portfolio?


    It’s so annoying. You search for a picture, download it, and then if you look at it in PS you realise: This garbage was made with a cellphone or some other toy. This is unacceptable. A professional stock photo site MUST provide professional photo quality! Otherwise it’s just a playground for aunt Mary to create some nice decorations for her kizchen.

    Example (100% crop):

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      November 20, 2025

      You're correct. But even for aunt Mary's kitchen, I would reject this asset. Adobe indeed has a quite good moderation team, but "sometimes" bad assets slip through. This happened especially often during the rise of generative AI assets, as they added many new inexperienced moderators to cope with thze massive increase in submissions. 

       

      If you post the asset ID here, someone from the Adobe stock team will have a second revbiew of the assets. It's the only way to keep the quality at an acceptable level.

      ABAMBO | Hard- and Software Engineer | Photographer
      H
      Haggi Hug
      Known Participant
      November 20, 2025

      The AI generated stuff ususally is garbage. You can use this for web but not to print in bigger formats. But even the rl stuff ist getting more and more unreliable!
      And as soon as Adobe starts to pay me for the time I waiste to report the issues to their inefficient Adobe Stock team, I will be glad to do this. In any other case: NOPE! My employeer pays an insane amount of money for a business account to enable us to use the software. I think Adobe should be able to pay someone to do the job they get money for. And if they don’t find someone in USA they are willing to pay, they sure can find someone in India to do so. Here in Germany we have a minimum pay by law about 16,03 US $ from 2026 on and I don’t plan to work for that amount of money.

      C
      CurlyCats
      Participant
      April 2, 2024

      I just tried the virtual chat and was connect, supposedly, with a live agent. That person told me my plan and ended. I tried to report that an image I licensed was unusable because it had been marked over to the point where the people looked concussed. There was no amount of fixing to make it usable. Supposedly? I was credited for that one by phone support. 

      I don't know how to download/preview the images big enough to see if others are also marked up, marked over and unusable. duh.

       

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      April 2, 2024
      quote

      I don't know how to download/preview the images big enough to see if others are also marked up, marked over and unusable. duh.

       


      By @CurlyCats

      You were credited for the bad asset, and the asset will be send to the team for a new checking. 

       

      What is "marked up"?

      ABAMBO | Hard- and Software Engineer | Photographer
      bennyt25380540
      bennyt25380540
      Inspiring
      November 1, 2023

      I just bought a bunch of images. ⅓ of them turned out to be useless due to blur or retouch errors in the image. I'm very disappointed. It is only possibly to see the errors in high resolution. The twarted preview hide detail. 

        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        November 1, 2023

        If you advise the asset numbers of the poor quality images here, an Adobe rep will report them and perhaps provide a refund for your credits used.

        Jill C., Forum Volunteer
          WendellaBee
          Adobe Employee
          WendellaBee
          Adobe Employee
          March 30, 2023

          Thank you for reporting this. Our content review team is looking into this issue.

          Abambo
          Community Expert
          AbamboCommunity ExpertCorrect answer
          Community Expert
          March 30, 2023

          Adobe customer care is not difficult to contact. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
          Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

          For support via Twitter:
          https://twitter.com/AdobeCare

          (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
          https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



          Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


          If in doubt, ask the forum.

          ABAMBO | Hard- and Software Engineer | Photographer
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