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Participant
Oct 1, 2018 2:06 PM UTC
Answered

Poor Quality Vector Looks Ripped Off From Another User

I downloaded AdobeStock_98268514. When I got into the file and looked up close, I discovered a poorly created vector, maybe image traced vector.

I went back to Adobe Stock to find another image, and I found AdobeStock_139308570. Same image, different user, much better quality (blue one). This leads me to believe the first one I downloaded was a rip off of the second one I found.

I wanted to report this and see about getting my credit back.

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Oct 1, 2018 2:20 PM UTC

Hi Brenda,

We apologize for the inconvenience caused to you.

Let me get this file(98268514) checked from the product team. I will update this thread as soon as I hear from them. Appreciate your patience.

Regards,

Twarita

4 replies

twaritar3263062
Participating Frequently
Oct 8, 2018 4:32 PM UTC

Hi Brenda,

Sorry for the delay in response. Our product team has confirmed that the vector file is poorly traced. We will notify the contributor about the file so that he can get the file corrected.

Meanwhile, let me add an image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Brenda314Author
Participant
Oct 8, 2018 4:55 PM UTC

Thank you!

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twaritar3263062
Participating Frequently
Oct 8, 2018 5:02 PM UTC

You are welcome!

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Oct 1, 2018 2:20 PM UTC

Hi Brenda,

We apologize for the inconvenience caused to you.

Let me get this file(98268514) checked from the product team. I will update this thread as soon as I hear from them. Appreciate your patience.

Regards,

Twarita

Translate