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Participant
March 23, 2023
Answered

Prélèvement 59,99€ par mois sans abonnement stock

  • March 23, 2023
  • 3 replies
  • 301 views

Bonjour, Je suis prélévée de 59,99€ tous les mois mais j'ai pourtant résilié mon abonnement? Je n'ai pas accès à Adobe Stock et je paye pour rien depuis le mois d'octobre. Impossible de joindre aucun support je ne trouve pas de numéro de téléphone..

Correct answer WendellaBee

Your stock subscription is cancelled but you still have a Creative Cloud subscription. This is the charge you are seeing. You can manage your subscriptions in account management.

3 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
March 23, 2023

Your stock subscription is cancelled but you still have a Creative Cloud subscription. This is the charge you are seeing. You can manage your subscriptions in account management.

Jill_C
Community Expert
Community Expert
March 23, 2023

If you are still being billed monthly subscription fees, you have NOT cancelled your subscription.  If you believe you have cancelled, you should have ready the email from Adobe proving that cancellation. 

Jill C., Forum Volunteer
Henrik Heigl
Community Expert
Community Expert
March 23, 2023

Hi,

 

you can contact adobe support to address the issue. There are 3 ways to contact adobe directly: chat, phone and Twitter:

Chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

Phone:
https://helpx.adobe.com/contact/phone.html

Twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,
https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

Hope that helps.

regards,Henrik