PREMIUM IMAGE PURCHASE ERROR

Question

Good morning, I have sent the same email in various mailboxes in the hope that someone can help me. On today 23/11/22 while I was browsing looking for a photo to download (I premise that I have the free trial version until 18 December 2022 which allows you to download 10 free resources by entering your card details) I by ERROR and really sorry for repeating it but it really was an ERROR, downloaded a premium paid image. Immediately after downloading it I was in doubt because it asked me for billing information, which for the other images I downloaded it did not ask me for, in fact I immediately went to check my online account and I spent 300€ for an image. I really ask you to come to my aid, I even called your Italian service in Monza but no one answered, I need to get in touch with you, I really can't afford to spend 300€ for a photo.
Sure of your availability,
I await your reply,

Tommaso.

Abambo · Answer

You needed to confirm the buy for this. You should have needed to decline to buy. You should contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.For support via Twitter: https://twitter.com/AdobeCare(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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