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Grant Barker
Known Participant
December 8, 2021
Answered

Preview image differs slightly from downloaded image

  • December 8, 2021
  • 2 replies
  • 459 views

405673967

The shown and downloaded preview image has a blue filter and an overall brighter look.

However, the licensed image is somewhat darker. Looks dull at my end.

Opened it in various apps, browsers, hardware acceleration on or off.

This is the first time I've noticed a difference between a licensed image and a sample one.

 

Thoughts, please? I'm not too fussed about a credit, although I won't use it because it is darker.

This topic has been closed for replies.
Correct answer WendellaBee

Hi @Grant Barker,

I agree, it's not just darker but everything has a blue tint to it, including the skin tones. I'll have the content team review the asset to see if anything can be done. I have granted you a replacement license so you can choose another asset. Thanks for reporting this,

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 8, 2021
quote

405673967

The shown and downloaded preview image has a blue filter and an overall brighter look.

However, the licensed image is somewhat darker. Looks dull at my end.

Opened it in various apps, browsers, hardware acceleration on or off.

This is the first time I've noticed a difference between a licensed image and a sample one.

 

Thoughts, please?


By @Grant Barker

Did you check the colour profile? The requirement for Adobe stock contributors is to put the image in sRGB, but some uploaders don't check that correctly.

ABAMBO | Hard- and Software Engineer | Photographer
    G
    Grant BarkerAuthor
    Known Participant
    December 9, 2021

    Hi. In Photoshop, under Image - Mode - it says RGB Color / 8 Bits.
    Thanks. Maybe the uploader can replace it with one similar to the sample.

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    December 8, 2021

    Hi @Grant Barker,

    I agree, it's not just darker but everything has a blue tint to it, including the skin tones. I'll have the content team review the asset to see if anything can be done. I have granted you a replacement license so you can choose another asset. Thanks for reporting this,

      G
      Grant BarkerAuthor
      Known Participant
      December 9, 2021

      Thanks very much. I look forward to using the image if the uploader makes it like the sample image.
      (I wonder how one goes about knowing if and when a more recent image is uploaded. I guess the number will change. I'll keep an eye on their collection.)
      Thanks for your time.

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