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SiberianSiren5
Known Participant
December 17, 2018
Answered

Previews not updating to licensed image

  • December 17, 2018
  • 1 reply
  • 580 views

I have created a design in Photoshop using multi-layered images with masks. I decided I liked these images and purchased the licensed version, but the previews in the design are not updating to the full version...so am I expected to start over?

This topic has been closed for replies.
Correct answer twaritar3263062

One of the benefits of using Adobe Stock was that one could work with the preview and it would automatically update once the image was licensed. So you are now saying that feature no longer works? If that is the case then we may as well look for a less costly image company.


Terry,

Unfortunately, we do not have this feature as of now in Adobe Stock, however, we can pass on this feature request suggestion to the product team.

Regards,

Twarita

1 reply

twaritar3263062
Community Manager
Community Manager
December 18, 2018

Hi Terry,

Sorry to hear that you are facing issues with Adobe Stock files.

Could you please share the file IDs with which you are facing troubles so that we can further assist you?

Regards,

Twarita

SiberianSiren5
Known Participant
December 18, 2018

216722459<https://stock.adobe.com/images/large-buck/216722459?prev_url=detail>, 224118019<https://stock.adobe.com/images/portrait-of-little-playful-racoon-animal-close-up/224118019?prev_url=detail>, 120230347<https://stock.adobe.com/images/portrait-of-a-cougar-mountain-lion-puma-winter-mountains/120230347?prev_url=detail>

Sheena Kaul
Community Manager
Community Manager
December 19, 2018

Hi Terry,

You'll need to use the licensed version of the file now in your Photoshop work replacing the preview version.

Regards,

Sheena