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f4lco
Participant
December 4, 2019
Answered

Problem between the preview image and the rendering of the delivered file

  • December 4, 2019
  • 2 replies
  • 245 views

Hello, I bought this file : https://stock.adobe.com/fr/images/happy-new-2020-year-futuristic-glowing-neon-light-sphere-with-bursting-light-rays-vector-holiday-illustration-festive-new-year-2020-party-sign-decoration-element-for-design/286309686

 

that I opened with illustrator cc version 23.0.3. The rendering is absolutely not the same at the definition level, lights, etc ... There is a problem of visual rendering that I open the file.

 

I tried on photoshop and it is even worse (it fully pixelated beyond 200 pixels x 200 pixels. And it is proposed as a vector file.There must be a problem somewhere.

 

Thank you for your help.

 

Gives the attached screenshots between the version shown on the opening display on illustrator and photoshop(up to 570pixels x 570pixesl for test)

 

Loïc

This topic has been closed for replies.
Correct answer WendellaBee

Hi L.,

I've given you a replacement license for the asset and reported it to the appropriate team.

2 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
December 5, 2019

Hi L.,

I've given you a replacement license for the asset and reported it to the appropriate team.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 4, 2019
Yes, me too I have problems with this file.  The file has been created
with Adobe Illustrator 21 but it looks like the file has been saved
downgraded to a much lower version of Illustrator.
ABAMBO | Hard- and Software Engineer | Photographer
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