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R
rstorres
Participant
September 4, 2018
Answered

Problem downloading vector file previews

  • September 4, 2018
  • 2 replies
  • 312 views

I am having the same problem with downloading vector file previews. Will not work in Chrome, Firefox, or Safari. Photo previews will download. Using Mac with latest software updates.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Ralph,

    The fix for Vector Previews is deployed and live. You may now download the vector previews.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    September 14, 2018

    Hi Ralph,

    The fix for Vector Previews is deployed and live. You may now download the vector previews.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 4, 2018

    Hi Ralph,

    We apologize for the inconvenience caused to you. Currently, the vector previews are unable to be downloaded. The licensed vector files can be downloaded but the previews cannot. We're aware of this issue and are working on a fix.

    Regards,

    Twarita

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