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rstorres
Participant
Sep 4, 2018 9:45 PM UTC
Answered

Problem downloading vector file previews

I am having the same problem with downloading vector file previews. Will not work in Chrome, Firefox, or Safari. Photo previews will download. Using Mac with latest software updates.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 14, 2018 1:16 PM UTC

    Hi Ralph,

    The fix for Vector Previews is deployed and live. You may now download the vector previews.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    View reply

    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 14, 2018 1:16 PM UTC

    Hi Ralph,

    The fix for Vector Previews is deployed and live. You may now download the vector previews.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    Sep 4, 2018 10:09 PM UTC

    Hi Ralph,

    We apologize for the inconvenience caused to you. Currently, the vector previews are unable to be downloaded. The licensed vector files can be downloaded but the previews cannot. We're aware of this issue and are working on a fix.

    Regards,

    Twarita

    Translate
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