Skip to main content
J
Jürgen Mues
Participant
July 11, 2022
Answered

Problem seeing team libraries ("everyone") in stock.adobe.com

  • July 11, 2022
  • 1 reply
  • 216 views

We migrated all our customer libraries to the team, so that "everyone" can work with it.

 

All libraries are displayed correctly in https://assets.adobe.com/libraries - see screenshot:

 

BUT: I can't see the libraries in https://stock.adobe.com/de/Libraries - regardless of whether I'm using my personal account (no CC license) or my team account (Administrator with CC license). See 2 screenshots.

Team account:

 

Personal account:

 

All our other team members don't see the libraries, so they can't save stock photos to the library they need...

Any helpful ideas?


Best regards
Jürgen

This topic has been closed for replies.
Correct answer Jürgen Mues

Sometimes I don't know, why I'm not following my own best solutions, that I give in support to customers: 

Solution: Log out in Safari, shut down Safari, log in again - problem solved.

1 reply

J
Jürgen MuesAuthorCorrect answer
Participant
July 11, 2022

Sometimes I don't know, why I'm not following my own best solutions, that I give in support to customers: 

Solution: Log out in Safari, shut down Safari, log in again - problem solved.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices