Problem with canceling your plan.

Forum|Forum|4 years ago
May 18, 2021
4 replies
394 views

Hi,

Although there was an option to cancel it, it cannot be done as it is being asked to contact Customer Service.
What is this service department, how does the chat robot do it ??? This is some mockery of the client. They now order me to shell out for something I don't use.
Does anyone know how to contact a human, not a robot? Do you have an email address for adobe?

As proof, the following video about the inability to cancel the plan:

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

A request to the Adobe department - cancel your subscription and delete my account because I can't do that either.

Thanks for help

Wojtek

This topic has been closed for replies.

Correct answer Abambo

If you can't self-cancel, you need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

Abambo

Correct answer

Community Expert

If you can't self-cancel, you need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

jacquelingphoto2017

Community Expert

Moderator move conversation to Stock.

jacquelingphoto2017

Community Expert

Hi @Wojtek5E69 ,

We are sorry to hear about your experience. At the bottom of your account page, on the black menu bar is the contact information for Adobe. Please click on it. If you choose chat, request to speak with an agent, otherwise use the form to send you request.

Please note the community is monitored by users, and rarely by Adobe staff.

Best wishes

JG

W

Wojtek5E69Author

Participant

Please for intervention.
I do not want to pay for your products that I do not use.
Cancel the plan or refer the problem to the appropriate person.
Your Cancel plan button is not working well.

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