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karolinak51541880
Participant
September 24, 2018
Answered

Problem with changing invoices

  • September 24, 2018
  • 1 reply
  • 262 views

Hi, I have a problem with my incorrect invoices. I'm contacting with Adobe Customer Care all the time, they are changing the invoices, but they are making new errors on them... For ex. I need to change billing address, they change it, but the billing date is changed too (I order sth 13th July, 1st invoice has this date, when they change billing address the date is different). I don't know what to do with them, I purchased 10 images, but on my account there's 15 invoices...
Does somebody has this problem? Pls help, I don't know what to do now

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Karolina,

    I apologize for this experience you've had with the support.

    I did check your account details and see that your request in noted under the case# ADB-3721820-R4C0 which has been escalated to the concerned team for the address change request. I'd request you to kindly wait for 48 hours and update this thread if the issue has not been resolved until then.

    Thanks for understanding.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    September 24, 2018

    Hi Karolina,

    I apologize for this experience you've had with the support.

    I did check your account details and see that your request in noted under the case# ADB-3721820-R4C0 which has been escalated to the concerned team for the address change request. I'd request you to kindly wait for 48 hours and update this thread if the issue has not been resolved until then.

    Thanks for understanding.

    Regards,

    Sheena

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