Problem with file AdobeStock_86982732

Hi,

I have purchased this item (AdobeStock_86982732) and I can't open it. It seems it have some problem.

Could you help me?

Thank you,
Regards

Luis

This topic is closed to new replies. Start a new post to keep the conversation going.

Sheena KaulCorrect answer

Legend

Please Contact Customer Care for more help!

Participating Frequently

Hi Luis,

Sorry to hear that.

I have checked the file and opened the file in Illustrator CC 2019 at my end and did not encounter any issues.

Could you please let us know with which application are you using this file with?

Also, is there an error which you get while opening this file? If yes, please share a screenshot so that we can further assist you.

Regards,

Twarita

Translate

Legend

Hi Luis,

That file is an Adobe Illustrator file. Are you trying to open it in Illustrator? If so is there an error message or anything?

Translate

Participant

Yes, of course I'm trying to open it in Illustrator. I've never seen this message before.

Translate

Sheena KaulCorrect answer

Legend

Please Contact Customer Care for more help!

Translate

Sign up