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Yaris196
Participant
Apr 10, 2021 10:49 AM UTC
Answered

Problem with licensing files in Library.

Hallo!

In last time I have problem with licencing images in Library CC (In Illustrator or Website). For sample: 04/21 I licenced image: #274957864 via Adobe Illustrator, I see this image as licenced in my Licensed History, but in Library CC in Illustrator or Website this image shown as Unlicensed, this problem begin from March 2021. How possible solved this?

Thank you for help

Best regards

Yaris

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    Abambo
    AbamboCorrect answer
    Community Expert
    Apr 10, 2021 3:10 PM UTC

    Did you try contacting Adobe customer care on this? Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

     

    May be also @WendellaBee would be interested in looking into this?

    ABAMBO | Hard- and Software Engineer | Photographer
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    2 replies

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    Apr 10, 2021 3:10 PM UTC

    Did you try contacting Adobe customer care on this? Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

     

    May be also @WendellaBee would be interested in looking into this?

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    ABAMBO | Hard- and Software Engineer | Photographer
      JayI14
      Participating Frequently
      Apr 13, 2021 3:49 PM UTC

      Thanks for contacting us.  We are currently looking into some ways to make the libraries more responsive and hopefully we'll have a solution soon.  In the meanwhile, you should be able to license the assets again and it should not charge you again as the system does know you already have it.  This is, of course, just a workaround and we hope to correct this soon.  Thanks for your patience.  

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