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Marketing360477894370
Participant
Mar 13, 2024 10:32 AM UTC
Answered

PROBLEMA CON ADOBE STOCK

Recientemente hemos cambiado de VIP para la gestión de nuestras licencias, las cunetas se han respetado en el cambio, hemos reiniciado las sesiones correctamente y todo funciona pero ahora no vemos las descargas de los STOCK que teníamos hasta antes del cambio. ¿Es normal? ¿Hay Solución?.

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EvilBug1Correct answer
Adobe Employee
Mar 13, 2024 10:22 PM UTC

@Marketing360477894370 It's possible to combine download hitory of old&new accounts together. Please contact customer support and get a ticket logged. They will be able to tell you what infomation is needed. 

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Mar 13, 2024 11:01 PM UTC

Customer care can be contacted by using the admin console, https://adminconsole.adobe.com/support. You need to be an administrator to access the admin console.

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ABAMBO | Hard- and Software Engineer | Photographer
Adobe Employee
EvilBug1Correct answer
Adobe Employee
Mar 13, 2024 10:22 PM UTC

@Marketing360477894370 It's possible to combine download hitory of old&new accounts together. Please contact customer support and get a ticket logged. They will be able to tell you what infomation is needed. 

Translate
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