Probleme beim Kaufen von Bildern

Forum|Forum|4 years ago
September 23, 2021
1 reply
199 views

Ich versuche schon den ganzen Tag ein Bild zu lizenzieren, aber ich werde immer auf die Startseite zurückgeleitet. Ich habe bereits mehrere Brouser ausprobiert. Vor einigen Monaten habe ich bereits über die Plattform 4 Bilder gekauft. Aber jetzt funktioniert es nicht mehr. Über Hilfe bin ich sehr dankbar!

Licensing

This topic has been closed for replies.

WendellaBee

Adobe Employee

Hi @Anne5EB1,

I'm sorry you are having difficulty. Could you please provide exact steps on how this is happening for you? I'll need more context to help troubleshoot.

A

Anne5EB1Author

Participant

Hello, ich press the Button „ Lizenz“ and For 1second it seems that i get redirected but then comes the sentence „ diese Webseite wurde neu geladen, weil ein Problem aufgetreten ist“ (the website ist reloaded. A problem is occur)
That‘s it. I don‘t know what kind of problem …
Thanks for your help!
Anne

WendellaBee

Adobe Employee

Hi @Anne5EB1,

I don't see anything on our end that might cause this. There could be something on your end. Some things to try:

Try a different browser.
Clear your browser history.
Anti-virus may be blocking functionality on the site. Please check your anti-virus settings.
Browser extensions
- To troubleshoot, disable all browser extensions, then add them back one by one to determine which may be causing the issue.
If you are on a corporate network your IT department may have restrictions in place that are preventing the site from loading properly.
Try a different network.

Let me know if any of these suggestions are helpful as your reply can help other users.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded