problemi Ordine n. ADB032988003IT

Question

Buongiorno abbiamo effettuato l'acquisto nell'ordine in oggetto dell'immagine n.145677929 dopo averla scaricata in formato esteso all'apertura della stessa risulta sgranata e non utilizzabile potete indicarci cosa possiamo fare ? Grazie [email removed by moderator]

twaritar3263062 · Accepted Answer

Paolo,The vector images are best to be downloaded in Illustrator.So I would request to download the file in Illustrator CC to get the best results and if you do not have Illustrator, then as a workaround you may download the trial version of Illustrator(7 days trial ) and can try to use the files.You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads You may also save the file as PDF as shown in the screenshot below and can use the file in CorelDraw:If you still face troubles, feel free to update this thread so that we can further assist you.Regards,Twarita

twaritar3263062 · Answer

Hi Paolo,Sorry to hear that you are facing troubles with Adobe Stock file.Can you please let us know a few more details so that we can assist you further?What is the dimension/ size you are trying to achieve since I see that the file(145677929) is a Vector file which can be printed in all formats without loss in quality?At what percentage are you viewing this file?Which application are you using this file with?When you say that the file appears grainy, please provide a screenshot?Regards,Twarita

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