Problems downloading images to my Mac

Forum|Forum|1 year ago
July 25, 2024
2 replies
651 views

All of the sudden high res images I'm downloading do not go in my downloads folder on my Mac like they used to. They do still go into my library. I cannot seem to get preview images to download anywhere that I can retrieve them.

I've tried several things suggested online to get this fixed to no avail. Not sure if the CrowdStrike outage over the weekend still has things messed up or if this is just bad timing? Any suggestions would be greatly appreciated.

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Abambo

Community Expert

The CrowdStrike outage concerned, to my knowledge, Windows computers. So I do not think that this is related to your issue.

It would have been good to know what exactly you have tried out so that I would not repeat the most obvious remedies:

retart your computer
clear cache and cookies
Check your download settings (they are as this only active after you hit the licence button!):

ABAMBO | Hard- and Software Engineer | Photographer

L

lulubelle1500Author

Participating Frequently

I forgot to mention, the images do not show as having been downloaded in the downloaded image list on my browser.

Abambo

Community Expert

I forgot to mention, the images do not show as having been downloaded in the downloaded image list on my browser.

By @lulubelle1500

But when licensed, they show up in your licence history? And they get downloaded into your library?

ABAMBO | Hard- and Software Engineer | Photographer

L

lulubelle1500Author

Participating Frequently

Yes, the licensed images show up in my library, but do not go into my download folder as they used to. They do not show up in my download dropdown menu in Firefox.

I just checked my download settings and they are correct - see screenshot.

More information: I have restarted several times. I have set Adobestock site to my exceptions for pop-ups. I have tried on both Firefox and Safari.

I have not cleared my cache. I will try that next.

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