Skip to main content
B
BigHeadBoyMedia
Participant
June 24, 2018
Answered

Problems with downloading

  • June 24, 2018
  • 2 replies
  • 2332 views

Is anyone else having problems downloading from the stock website? It seems I can only download from 2 am to 5 am. Any other time and my download times out. The website is also very, very slow. I know it's not my connection because other websites work fine.

This is one of many problems with Adobe. I was on a $10 a month plan and was switched over to paying $33 a month. When I tried to cancel, I was told I would have to pay for breaking my subscription and that I would lose all the images I had built up. I had planned on canceling this year, but they didn't tell me they would be renewing my subscription automatically, and now I am stuck in another year. Needless to say, I do warn all my graphic and web design friends away from using stock. If there was another better image software, I wouldn't use Adobe at all. I don't like the way they do business.

    This topic has been closed for replies.
    Correct answer joon.Stock

    This has been going on for quite some time, maybe 2 months.

    If you had read my replies, you would see that I have tried this on two different ISP's in my home and several different computers. I also tried on 2 other wi-fi connections in town. I have tried different browsers, with or without antivirus and have no firewalls on any of these computers.

    I am not on a managed network, but I do live in the Philippines. Are there any known issues here? I was able to use it 2 months ago. I downloaded with no trouble. Now, the Adobe stock website is slow loading and the downloads do not complete very often. Yesterday was the first time I was able to download a 2 MB file successfully, but I tried to download an 8 MB JPG today and it failed.

    I have a lot of money invested in this and still have 57 files available for download, I want to use them, but if I cannot, please advise how to cancel without penalty.

    Thank you!


    Please see message I sent you for further follow-ups. 

    Regards,

    2 replies

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    June 25, 2018

    Hi Jason,

    We apologize for the inconvenience caused to you.

    Please try to connect to a different network and see if you are still facing issues while downloading the Adobe Stock images.

    Also, since you can only download the images between a specific time, I believe are on the office network at that time where you might be behind any firewall, VPN or proxy which are not allowing to you download the image.

    Please try the above steps and share results so that we can further assist you.

    Regards,

    Twarita

    B
    BigHeadBoyMediaAuthor
    Participant
    July 1, 2018

    I've tried downloading on different networks on several different computers and I have the same problem. I just tried today at different times during the day and it is very slow and then the download fails. I've tried different browsers, everything.

    I don't know what else to do. I have 58 images available to me, but I am ready to cancel because I don't want to pay another monthly fee for images I can't use.

    I've been searching for an answer for a while and tried the things you mentioned before, to no avail. Is there anything you can do? Otherwise, I will lose all the images I paid for the past year.

    Thanks!

    B
    BigHeadBoyMediaAuthor
    Participant
    July 3, 2018

    is this something just started? If so, when was it?  I do not see issues with downloading or loading stock web myself.  I would suspect specific environment as mentioned above.  If you have certain anti-virus or firewall setting - answer could well be residing there.  If you are behind managed network, I like to suggest bring the issue to administrator there.

    Thank you,


    This has been going on for quite some time, maybe 2 months.

    If you had read my replies, you would see that I have tried this on two different ISP's in my home and several different computers. I also tried on 2 other wi-fi connections in town. I have tried different browsers, with or without antivirus and have no firewalls on any of these computers.

    I am not on a managed network, but I do live in the Philippines. Are there any known issues here? I was able to use it 2 months ago. I downloaded with no trouble. Now, the Adobe stock website is slow loading and the downloads do not complete very often. Yesterday was the first time I was able to download a 2 MB file successfully, but I tried to download an 8 MB JPG today and it failed.

    I have a lot of money invested in this and still have 57 files available for download, I want to use them, but if I cannot, please advise how to cancel without penalty.

    Thank you!

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    June 25, 2018

    Hi BHB,

    You had been a subscriber to DollarPhotoClub and were given a 1 year introductory price of $9.99 for a Stock 10 image subscription. That rolled over to the full subscription price of $29.99 after your year expired.

    Regarding the timeout when downloading. Can you provide additional information? Are there any errors in browser logs when this occurs? Let me know if you need instructions for reviewing these logs.

    EBQ

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices