Problems with downloading asset from Adobe Stock

Question

Hello!We are having an account family in this company with main account and sub-accounts. We've been trying to use the sub-accounts to download images from AS, but for some reason it doesn't seem to be recognizing that we even have a subscription when using the sub-accounts. Our secondary question is about the subscription itself. We just made it and we've understood from it, that we are supposed to have a trial period, but when ever we select "Standard license (Free with trial)", the stock  wants to bill us 10 €.Third, not so important question is about the help desk. I asked from the contributor discord about this, and they told me that there is a chat bubble to contact support, however, we don't have such chat bubble. Maybe because we are having the account in Finnish? I would still love to be able to contact at least the English help desk, knowing that the Adobe stock website is not even available in Finnish. Thank you very much!

Abambo · Answer

Hello!We are having an account family in this company with main account and sub-accounts. We've been trying to use the sub-accounts to download images from AS, but for some reason it doesn't seem to be recognizing that we even have a subscription when using the sub-accounts. By @sikamigreeniWhat is an account family with sub-accounts? Is that a Teams subscription or an Enterprise subscription?https://www.adobe.com/creativecloud/business/teams.htmlhttps://www.adobe.com/creativecloud/business/enterprise.html If so, you should contact an administrator of your subscription. They have a possibility to contact Adobe support via the adminconsole. If you are a "standard" single user cloud subscriber (doesn't look like this, reading your above description), you can access Adobe customer care as described by EvilBugQueen. My link is a direct link to the chat (the same as clicking the chat bubble). Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852) There is no difference in support if you are located in Finland and using the Finish version or any other version. It may be, however, that for some countries, support is available in English only.

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