Product problem

Forum|Forum|8 years ago
September 8, 2017
1 reply
220 views

Hi, I bought the one year CC products with the student plan. I know I graduated from the college however, the plan have to finish on January 20th, 2018, because I bought the plan on January 20th, 2017. If it had to finish (or canceled) because I graduate from the college, you guys have to return the money back. I payed $406 U.S dollar for one year plan. Why is it canceled? Please return the money back you guys have to give me a permit to access until January 20th, 2018. Thank you.

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Correct answer Beverley Gray

The subscription is cancelled meaning it won't renew next year. However, as you have a paid up front plan you continue to have access to use your subscription until the end of the contract period.

Thanks

Bev

Beverley Gray

Community Manager

Hi there

Your subscription is currently active and can be used until 20 Jan 2018.

Thanks

Bev

hyemis60858001Author

Participant

Hi there

the product is still canceled.

Plans & Products

Creative

Cloud Student and Teacher Edition (one-year)‎Canceled

Thank you,

Hyemi Song

On Fri, Sep 8, 2017 at 5:34 AM, Beverley Gray <forums_noreply@adobe.com>

Beverley Gray

Correct answer

Community Manager

The subscription is cancelled meaning it won't renew next year. However, as you have a paid up front plan you continue to have access to use your subscription until the end of the contract period.

Thanks

Bev

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