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November 17, 2018
Answered

Puchased a premium image by accident ....

  • November 17, 2018
  • 1 reply
  • 273 views

I was buying a bunch of standard images this morning for $3 each.  I accidentally purchased a premium image.  I did not realize it was a premium image until after I submitted my order.  I only buy $3 images for my music vids.  Cannot afford a $500 image license, nor do I need it.  Help ...

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Correct answer twaritar3263062

Hi Lou,

Sorry to hear that.

Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable.

However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

1 reply

twaritar3263062
Community Manager
twaritar3263062Community ManagerCorrect answer
Community Manager
November 20, 2018

Hi Lou,

Sorry to hear that.

Premium images are purchased on-demand or by using credits from credit pack. Premium images are non-refundable.

However, since you have accidentally licensed one premium image, please contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita