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BeaconHRA
Inspiring
November 24, 2016
Answered

Purchase images, not a subscription

  • November 24, 2016
  • 4 replies
  • 845 views

I see this has been asked several times before, but I too am having difficulty.  I am logged into my account using Internet Explorer, so not sure if I need to use another browser.  I have several (well, more than a dozen) images in my Library that I would like to purchase for use on a website.  I do not wish to buy a subscription.  How do I go about purchasing the images in my library?  Is it possible to only purchase a few images (and not get a subscription).  Or should I get a subscription to obtain the images I want and then cancel after 1 or 2 months?  Again, I am an individual (not a business), so  subscription does not make sense for me.  Thanks in advance.

    This topic has been closed for replies.
    Correct answer BeaconHRA

    Is the screenshot you posted showing your attempt with the browser? The screenshot posted looks like it's Safari. Also, if you didn't already you have to use Chrome in incognito mode, regular mode won't work. Also, you may have to purchase the images you want one at a time, not as a bundle through the library.


    I was finally able to get to a PC with working Google Chrome browser. Thanks. It worked in incognito. As you said, only one image at a time. Thankfully, I only need to purchase about a dozen

    Sent from my iPhone

    4 replies

    K
    Kiaka007
    Participant
    January 24, 2017

    I too am having trouble purchasing an individual standard license asset. I have tried going incognito in Chrome but it still only supplies the subscription option. When I go to "See All Plans" I can see the buy individual option but when i click the CTA it still only pulls up the base subscription option as a selected choice.

    J
    judyk76557652
    Participant
    November 27, 2016

    The idea of cancelling after a month or two won't wash, so don't subscribe if that's your plan.  I just tried and was told I would have to pay $145 fee (50% of the cost of the rest of my "contract").  The site then offered me 60 days without charge then the monthly fee would start up again.  Of course, I accepted it.  I am finding this is not easy to use and after reading other posts, I am worried I may be charged for an image without knowing it.

    B
    BeaconHRAAuthor
    Inspiring
    November 27, 2016

    Thanks. Appreciate the feedback. Adobe better work out this "glitch" of buying single images. When at my sister in laws over Thanksgiving, I was able to get the single image purchase option when on google chrome (in incognito mode), but when I tried this from my home computer, the single image purchase option "disappeared" when I went to click on it and it changed to the subscription option. When I say "disappeared", yes I mean the option just vanished in front of my eyes, and all I was left with were subscription options, which I do not want. This is very bizarre and Adobe is going to lose sales from me because I cannot purchase the images I want individually.

    Sent from my iPhone

    B
    BeaconHRAAuthor
    Inspiring
    November 28, 2016

    I still am trying to purchase 8 images.  Other than going incognito in Google Chrome browser, is there anything else I can do?  I just want to purchase 8 images individually (i.e., no subscription).  Thanks!

    A
    ashodpm1
    Inspiring
    November 24, 2016

    I had this problem earlier as well. I found that using Google Chrome in the incognito mode allowed me to purchase a single image without a problem. Not sure why that is, but it has worked at least for some other people as well. May want to give it a try.

    B
    BeaconHRAAuthor
    Inspiring
    November 24, 2016

    I tried using Google Chrome from iPad and still no luck.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    November 24, 2016

    Hi Ed,

    I tried to check your account but could not find any licenses for Stock.

    Did you try to download the images from your library folder as in the screenshot?

    Regards,

    Sheena

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    November 24, 2016

    Hi Ed,

    When you say that you have images in your library, do you mean the Creative Cloud library?

    Regards,

    Sheena

    B
    BeaconHRAAuthor
    Inspiring
    November 24, 2016

    Sheena - it is the library that I saved the images to in my Adobe Stock account. See screen shot. I have 7 images saved in my library and plan to add more if I can figure out how to buy without a subscription.

    Thanks,

    Ed

    Sent from my iPhone

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    November 24, 2016

    Ed, I don't see any screenshot on the thread.

    Can you send it again?

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