Purchase mistake on stock footage. How do I get a refund/credit?

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Hi there,

I clicked on the small shopping cart next to a piece of footage to see what the price was and it automatically bought it!! It wasn't the right piece of footage that I want to buy. How do I get a refund or credit?

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Sheena KaulCorrect answer

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Hi Richard,

As you mentioned that you have accidentally licensed the video footage, I would request you to Contact Customer Care for the refund requests.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach the support.

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi Richard,

As you mentioned that you have accidentally licensed the video footage, I would request you to Contact Customer Care for the refund requests.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach the support.

Regards,

Sheena

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