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Anonymous
Feb 3, 2019 3:19 PM UTC
Answered

Purchase Pending on Paypal.

I've decided to order some stock footage and after selecting and paying with Paypal i've got a error message. Paypal itself say's (roughly translated) 'pending'? Two other stock video's, ordered the same way, came trough fine.

According to Paypal i've ordered the same thing 3 times. Just needed a single licence. The stock numbers don't match either.

Also, service trough a forum? What gives?

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Feb 5, 2019 12:27 AM UTC

    Hi L.T.,

    Thank you for your patience. I was able to review your account using the Adobe ID you are using here on the forums and you'll want to confirm your payment method through PayPal.

    EBQ

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    3 replies

    StrongBeaver
    StrongBeaver
    Legend
    Feb 3, 2019 3:40 PM UTC

    Does the problem still exist or was it a glitch in the system ?

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    Anonymous
    Feb 3, 2019 3:46 PM UTC

    No resolution as of yet. Don't dare to purchase more either.

    Error with asset : 162277901 and 169888688.
    Others in the serie worked fine. Got multiple other payments for other objects pending by ordering these.

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Feb 5, 2019 12:27 AM UTC

    Hi L.T.,

    Thank you for your patience. I was able to review your account using the Adobe ID you are using here on the forums and you'll want to confirm your payment method through PayPal.

    EBQ

    Translate
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