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Purchased a mogrt. It imports and then doesn't appear in the "browse" list.......

Forum|Forum|7 years ago
April 9, 2018
2 replies
1543 views

I purchased a Mogrt from Adobe Stock. It imports and then it's nowhere to be found in the Browse window of the Essential graphic panel. If I try to reimport, it asks if I want to confirm overwrite. What's happening?

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Correct answer jesskaat

Premiere. I chatted with support. They couldn't figure it out so they gave me my money back.

Vecc Videography is a MWBE - Certified Woman Owned Business in NYS.

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On Thursday, April 12, 2018, 10:35:04 PM EDT, twaritar3263062 <forums_noreply@adobe.com> wrote:

|

Purchased a mogrt. It imports and then doesn't appear in the "browse" list.......

twaritar3263062 marked Sheena Kaul's reply on Purchased a mogrt. It imports and then doesn't appear in the "browse" list....... as helpful. View the full reply

Marked as helpful:

Hi Jessica,

Which application are you trying to import it to?

Regards,

Sheena

Following Purchased a mogrt. It imports and then doesn't appear in the "browse" list....... in these streams: Inbox

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Carlos Ziade

Community Expert

sorry for the late reply, but that's an issue with mogrts and I found a simple silly solution :

in the browser of the essential graphics panel, in the choose folder drop down, chose any of those,

then switch back to the \ at the top and you will see the mogrt file that you bought and imported

I don't think the file is corrupted, Adobe gotta work on fixing that issue please for Adobe Stock's benefit as well

jesskaatAuthor

Inspiring

Maybe I'm not getting it, but that doesn't seem to work.

Vecc Videography is a MWBE - Certified Woman Owned Business in NYS.

veccvideography.net

veccbrowneproductions.org

https://www.facebook.com/ pages/Vecc-Videography/ 117591791612334

http://vimeo.com/veccvid

(607)746-6110

(607)643-5362 cell

On Friday, April 20, 2018, 1:32:03 PM EDT, carlosz13485882 <forums_noreply@adobe.com> wrote:

Purchased a mogrt. It imports and then doesn't appear in the "browse" list.......

created by carlosz13485882 in Adobe Stock - View the full discussion

sorry for the late reply, but that's an issue with mogrts and I found a simple silly solution :

in the browser of the essential graphics panel, in the choose folder drop down, chose any of those,

then switch back to the \ at the top and you will see the mogrt file that you bought and imported

I don't think the file is corrupted, Adobe gotta work on fixing that issue please for Adobe Stock's benefit as well

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Carlos Ziade

Community Expert

if you are working on version 2017, check the video i prepared please and try

Dropbox - mogrt not appearing.mp4

Sheena Kaul

Legend

Hi Jessica,

Which application are you trying to import it to?

Regards,

Sheena

jesskaatAuthorCorrect answer

Inspiring

Premiere. I chatted with support. They couldn't figure it out so they gave me my money back.

Vecc Videography is a MWBE - Certified Woman Owned Business in NYS.

veccvideography.net

veccbrowneproductions.org

https://www.facebook.com/ pages/Vecc-Videography/ 117591791612334

http://vimeo.com/veccvid

(607)746-6110

(607)643-5362 cell

On Thursday, April 12, 2018, 10:35:04 PM EDT, twaritar3263062 <forums_noreply@adobe.com> wrote:

|

Purchased a mogrt. It imports and then doesn't appear in the "browse" list.......

twaritar3263062 marked Sheena Kaul's reply on Purchased a mogrt. It imports and then doesn't appear in the "browse" list....... as helpful. View the full reply

Marked as helpful:

Hi Jessica,

Which application are you trying to import it to?

Regards,

Sheena

Following Purchased a mogrt. It imports and then doesn't appear in the "browse" list....... in these streams: Inbox

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Sheena Kaul

Legend

Hi Jessica,

Looks like the support has resolved the issue for you.

Regards,

Sheena

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