Purchased credits with a wrong email adress

Forum|Forum|1 year ago
November 6, 2024
2 replies
355 views

Hi,

I just purchased 5 stock credits, but entered a typo in the email address. The payment was processed, but I could login to my account, because I could not acces the (incorrect) email inbox.

How can I fix this?

Peter

Plans and purchase

Correct answer Abambo

Hi Peter and Peter 😉 ,

I suggest contacting Adobe customer care for this, as they probably need to apply some special magic to fix this.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

Abambo

Correct answer

Community Expert

Hi Peter and Peter 😉 ,

I suggest contacting Adobe customer care for this, as they probably need to apply some special magic to fix this.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

P

peterh75560059

Participant

Thanks! This was apparently indeed the solution. It was quite difficult to get in contact with a real operator, and i was in a loop for quite some time, but in the end I reached the right support expert, and he was able to fix it.

So problem solved!

Thanks,

Peter

Abambo

Community Expert

The frontend bot is not very intelligent, so many users experience difficulties getting a human to chat with. Typing “agent” may help. However, if you do not have a paid subscription, the chatbot will try to direct you to the fora. Telling him that you have difficulties buying a product normally helps.

ABAMBO | Hard- and Software Engineer | Photographer

P

peterh75560059

Participant

Just adding myself again in the thread, to be able to follow up on answers. 😕😕

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