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lindamosky
lindamosky
Inspiring
Jan 21, 2019 11:59 PM UTC
Answered

Purchased file isn't AI/EPS.

I purchased 146064361 and it is an embedded image instead of an Illustrator file. I can't use it. How do I get the image credited back?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 29, 2019 10:55 AM UTC

    Please Contact Customer Care for more help!

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    3 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 29, 2019 10:55 AM UTC

    Please Contact Customer Care for more help!

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 22, 2019 7:59 AM UTC

    I'm sorry, but the document is a great Illustrator file. I opened in Illustrator and I could not find a hint of an embedded picture. And it's even layered as required.

    What tool do you use to open the file?

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    ABAMBO | Hard- and Software Engineer | Photographer
    lindamosky
    lindamoskyAuthor
    Inspiring
    Jan 22, 2019 12:34 AM UTC

    Also, is there a way to see if the seller's other work suffers from the same problem?

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