Purchased licensed image by mistake. I kindly ask for a refund.

Question

Hi.
I apologize in advance for my English but I'm Italian.I used a 7-day trial, still current, of adobe premiere pro and adobe stock to try and create audio-video content. But I realized that it is too difficult to use it for me. By mistake, looking for some content on adobe stock, ignoring that it was linked to my payment method, I click on a video content and the purchase starts by mistake. Now since I don't know how to use the content, I kindly ask if a refund was possible, also since it's not a few euros. Waiting for your kind reply, greetings.https://stock.adobe.com/it/search/video?k=inquinamento+petrolio+animali&search_type=recentsearch&asset_id=582679588
 
[moderator corrected HTML errors; when copy/pasting, you should make sure to copy only the text, not the formatting too]

Abambo · Accepted Answer

As soon as you wanted to licence this item, you got asked to confirm your purchase, as this was not included in your plan. You could (should?) have used, a stock trial plan that includes HD videos, or you could have tried the program with one of the thousands of free assets.

I do not know if there is a solution for this, but in all cases, you need to contact Adobe customer care and negotiate your way out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

Abambo · Answer

Hi.I apologize in advance for my English but I'm Italian.By @Daniele29280130p2miYou may also write in Italian. We will use the translation option.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded