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jcohenhmmh
jcohenhmmh
Participant
May 16, 2018 7:09 PM UTC
Answered

Purchased Stock Icons, Corrupt File #94782769

I just purchased the icon set with photo number #94782769 and am unable to open it in any Adobe programs, The error it's giving me in AI is the following:

After looking up solutions, it says the issue would be not having an up-to-date version of AI, but I have Illustrator CC and it is up-to-date. I believe this is a corrupt image/icon set unless someone has a fix for this.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    May 18, 2018 11:38 AM UTC

    Hi Jessica,

    I apologize for the delay in response.

    The file seems to be working fine at our end. Maybe it was a damaged download that did not work at your end.

    I am emailing you the .ai file in a separate email and it should be working for you.

    Let me know if you face any troubles further.

    Regards,

    Sheena

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    4 replies

    jcohenhmmh
    jcohenhmmhAuthor
    Participant
    May 18, 2018 1:15 PM UTC

    Yes - I believe the download was corrupt because I did a lot of troubleshooting on it, but the file sent over email is functioning perfectly. Thank you very much for the fix and great customer service on this!

    Adobe Stock​ support team is great if you reach out!

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    Sheena Kaul
    Sheena Kaul
    Legend
    May 18, 2018 1:22 PM UTC

    You're welcome Jessica!

    Thanks for the encouraging words.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    May 18, 2018 11:38 AM UTC

    Hi Jessica,

    I apologize for the delay in response.

    The file seems to be working fine at our end. Maybe it was a damaged download that did not work at your end.

    I am emailing you the .ai file in a separate email and it should be working for you.

    Let me know if you face any troubles further.

    Regards,

    Sheena

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    May 16, 2018 7:40 PM UTC

    Hi Jessica,

    We apologize for the inconvenience caused to you. Let me get this file checked from the product team. I will update you as soon as I hear back from the team.

    We appreciate your patience.

    Regards

    Twarita

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