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jcohenhmmh
jcohenhmmh
Participant
May 16, 2018
Answered

Purchased Stock Icons, Corrupt File #94782769

  • May 16, 2018
  • 3 replies
  • 400 views

I just purchased the icon set with photo number #94782769 and am unable to open it in any Adobe programs, The error it's giving me in AI is the following:

After looking up solutions, it says the issue would be not having an up-to-date version of AI, but I have Illustrator CC and it is up-to-date. I believe this is a corrupt image/icon set unless someone has a fix for this.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Jessica,

    I apologize for the delay in response.

    The file seems to be working fine at our end. Maybe it was a damaged download that did not work at your end.

    I am emailing you the .ai file in a separate email and it should be working for you.

    Let me know if you face any troubles further.

    Regards,

    Sheena

    3 replies

    jcohenhmmh
    jcohenhmmhAuthor
    Participant
    May 18, 2018

    Yes - I believe the download was corrupt because I did a lot of troubleshooting on it, but the file sent over email is functioning perfectly. Thank you very much for the fix and great customer service on this!

    Adobe Stock​ support team is great if you reach out!

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    May 18, 2018

    You're welcome Jessica!

    Thanks for the encouraging words.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    May 18, 2018

    Hi Jessica,

    I apologize for the delay in response.

    The file seems to be working fine at our end. Maybe it was a damaged download that did not work at your end.

    I am emailing you the .ai file in a separate email and it should be working for you.

    Let me know if you face any troubles further.

    Regards,

    Sheena

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    May 16, 2018

    Hi Jessica,

    We apologize for the inconvenience caused to you. Let me get this file checked from the product team. I will update you as soon as I hear back from the team.

    We appreciate your patience.

    Regards

    Twarita

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